Contact Us

This page explains how to reach the Offshore Sportsbooks editorial team at handsupunited.org, what we can realistically help with, and what you should take straight to the sportsbook instead. Most messages we get fall into three groups: a reader has hit a slow withdrawal at an offshore sportsbook and wants to know whether it's a known pattern, a reader has spotted something out of date in a review, or someone wants to talk about a commercial partnership. All three are welcome — they just travel different routes.

Because payout speed is the thing this site is built around, reader reports matter to us more than anything else. If an offshore sportsbook that we rate for fast crypto payouts suddenly starts taking a week, we want to hear about it before our next fact-check cycle.

How to get in touch

Use the contact form or email address published on this page. To save a round trip, include the following in your first message:

1. The sportsbook's name as it appears on the site, not an abbreviation.
2. The date the issue started, in US format (MM/DD/YYYY).
3. What you were doing — depositing, requesting a withdrawal, redeeming a welcome bonus, disputing a settled bet.
4. The payment method involved: Bitcoin or another cryptocurrency, bank card, bank wire, money transfer, or a voucher/player transfer.
5. Whether you'd completed KYC/verification before the withdrawal request.
6. Your state, if you're comfortable sharing it. Payment availability for American customers varies, and it helps us check whether a problem is regional.

Please don't send account numbers, passwords, full card numbers, wallet seed phrases or copies of ID documents. We never need them, and no legitimate publisher or sportsbook support agent will ask for them by email.

What we can help with — and what we can't

That second column is not a brush-off. Offshore sportsbooks are licensed outside the United States — commonly in Curaçao, Panama or Costa Rica — and they sit in a legal grey area for US bettors. There is no US state gaming commission standing behind your balance, no segregated-funds requirement, no state-run dispute resolution. A publisher has no leverage there, and any site that tells you otherwise is overselling itself. Check your own state's laws before you bet, and treat money on deposit at an offshore book as money at risk.

Reporting a slow or refused payout

This is the report we prioritize. Payout speed and reliability is the core comparison criterion across Offshore Sportsbooks, so a credible pattern of delays changes rankings.

Before you write, it's worth ruling out the ordinary causes, because most "slow payout" reports resolve on their own:

• Verification. Even sportsbooks with lighter KYC usually run it once, at first withdrawal. That single check can add days.
• Pending bonus rollover. Unmet wagering requirements freeze withdrawals at most operators. Check the rollover multiple and the minimum odds that qualifying bets had to meet.
• Method mismatch. Crypto payouts are typically the fastest route offshore; bank wire and money transfer are slower and more likely to carry withdrawal fees. Some sportsbooks limit free withdrawals to one per calendar period.
• Payout limits. Large wins are often paid in installments against a weekly or monthly cap.
• Crypto price movement. If you deposited in Bitcoin and the price moved, your USD-equivalent balance moved with it. That's volatility, not a withheld payment.

If none of those explain it, send us the timeline. We aggregate reports rather than publishing individual cases, and we say plainly in reviews when something is a reader report rather than a confirmed finding.

Corrections to reviews, odds and bonus terms

Offshore terms move fast. A welcome bonus figure, a rollover requirement, a payout limit or a list of supported deposit methods can change without notice, and our pages carry a fact-check date for exactly that reason — the current cycle is dated Sep 24, 2026. If you find something stale, tell us which page and which line.

The offers we publish are the operators' own advertising, and we present them with their material conditions attached. Some examples of the kind of claim we'll re-verify on request:

• Headline welcome offers — for instance Lucky Rebel's advertised 125% up to $1,250 plus a 50 FreeBet, BetNow's 125% up to $2,500, or MyBookie's 100% up to $1,000 — where the rollover multiple, minimum odds, qualifying deposit or expiry window has changed.
• Method-specific promotions, such as Xbet's 50% up to $200 tied to credit card deposits, where the eligible payment method has been altered.
• Split sports-and-casino offers like BetUS's 100% up to $2,000 on sports with 25% on casino, where one side of the deal has been withdrawn.
• Free-bet structures such as BetOnline's $250 in free bets or Sportsbetting's 50% up to $250, where stake-return rules differ from what we describe.
• Market coverage claims — NFL, NBA, NHL, MLB, soccer, golf, MMA, horse racing via an attached racebook — and the availability of same-game parlays, player props or live in-play betting.

No advertised bonus should ever be read as free money. Every one of them requires your own deposit and carries wagering requirements, minimum odds and a time limit; if we've published a figure without those conditions beside it, that's a correction we want to make.

Sportsbook operators and partnership inquiries

Offshore Sportsbooks earns commission when a reader signs up through some of the links on this site. That funds the research; it does not buy a position. Ratings on our pages — from Lucky Rebel at 10.0 down through Bovada and BetOnline at 9.6 and ApuestaHoy at 8.2 — are editorial scores set by our team, not customer-review averages and not results anyone paid for. We don't place bets or make deposits to produce them; we research published terms, banking pages, licensing statements and reader feedback, and we say when something is unverified.

Operators are welcome to contact us to correct factual errors, notify us of changed terms, or discuss affiliate arrangements. What won't work: requests to remove a documented limitation, adjust a score, or change the order of a list. Every sportsbook we recommend carries at least one stated drawback, including the top-ranked one, and that isn't negotiable. You can read more about the team and our approach on the about us page.

Questions we can only answer generally

Legality and eligibility

US sports betting is regulated state by state. Some states license online sportsbooks and racebooks through a state gaming commission or board; others restrict or prohibit online wagering entirely. Offshore sportsbooks accepting US players is not the same thing as being authorized to serve you in your state — accepting customers and being licensed for them are different facts. We can explain that distinction; we can't tell you what's lawful where you live. For anything binding, including how winnings should be reported, consult a qualified attorney or tax professional.

Age limits

You must be at least 21 to use this site and the sportsbooks listed on it, or 18 where that is the operator's stated minimum and it is lawful where you are. We don't answer account questions from anyone under those ages.

Responsible gambling

If your message is about losing control of your betting, say so and we'll respond with support information rather than sportsbook comparisons. Betting is entertainment with a real chance of losing money — it is not income, and no tip or pick is a lock. Offshore operators frequently lack the deposit limits, cooling-off periods and self-exclusion tools that regulated US operators must provide, so the safeguards you might expect may simply not exist on the account. Free, confidential help is available 24/7 in the US on 1-800-GAMBLER. Our responsible gambling page has more on setting limits and where to find support.

Response times and what happens next

We read everything. We can't promise a reply to every message, and we won't invent a service-level commitment we can't keep — we're a small editorial team, not a support desk. Payout reports and factual corrections get looked at first. Where a report changes our view of a sportsbook, it shows up in the next review update with the date attached.

If you're mid-dispute with an operator, your fastest route is still their own customer support — live chat, then email, keeping written records of every exchange, including timestamps and the exact wording of any decision. Send us the outcome afterward either way. Confirmed cases of a sportsbook paying cleanly are as useful to other readers as the failures.

The terms and conditions covering use of this site apply to correspondence sent through it. Nothing on handsupunited.org is legal, financial or tax advice, and nothing here should be read as a promise that any offshore sportsbook will pay you.